Terms of service

The agreement

These terms are between you (the business using our website, software or services) and PPCSPIDER, trading as PPC Spider, of 212 N. 2nd St. STE 100, Richmond, KY 40475. PPC Spider is operated by MK Ventures, Bengaluru, India. They apply to ppcspider.com, the client dashboard, SpiderOS and the Silk assistant, and to every service bought through the site, the dashboard or a proposal we send you.

If you sign our client service agreement or a statement of work with us, that document governs where it conflicts with these terms. Otherwise, ordering a plan, paying an invoice or continuing to use SpiderOS means you accept these terms.

Services and plans

Every service we sell has a page on the site that lists what is included, the plan tiers and the price. That page is the scope. Work outside it is quoted separately and started only when you approve the quote.

Management plans (retainers) are billed monthly in advance. The initial term is 90 days from the start date; after that the plan continues month to month and either side may cancel with 30 days written notice. Plans are tied to the ad spend or ASIN band shown on the plan. When an account exceeds its band for a full month we move it to the next tier at the next billing date, with one month's notice.

One-time products such as listing rewrites, A+ pages, image sets, audits, setups and reinstatement cases are paid on order and delivered within the timeline shown on the product page. Where a page says revisions are included, two revision rounds are included; further rounds are quoted.

SpiderOS subscriptions

SpiderOS is sold as a monthly subscription at the prices on the SpiderOS pricing page, and is included with every PPC Spider management plan. A subscription renews each month until you cancel from the dashboard or by email. Cancellation takes effect at the end of the current billing period and no partial month is refunded.

You may export your data from SpiderOS at any time while the subscription is active. After cancellation we keep the workspace available for a short period so you can export, then delete it as described in the privacy policy.

We may change SpiderOS features and plans over time. If we remove a feature that is central to your plan, or raise your price, we will tell you at least 30 days before it takes effect, and you may cancel before then.

Fees, billing and taxes

Fees are in US dollars and are billed by card through Stripe or by invoice where agreed. Retainers and subscriptions are charged in advance on the billing date; one-time products are charged on order. Invoices not paid by the due date may lead to services being paused until the balance is settled, after written notice.

Prices exclude sales tax, VAT and similar taxes. Where we are required to charge tax, it is added to the invoice.

Advertising media costs are always paid by you directly to the advertising platform. They are never part of our fee, and we never charge a percentage of ad spend.

Access, your accounts and your responsibilities

You keep ownership and control of your marketplace, advertising, store and data accounts. You grant us the user permissions needed to deliver the service, and you may revoke them at any time, which ends our ability to deliver the service from that moment.

You are responsible for the accuracy of the information you give us (product costs, margins, stock, brand ownership, compliance documents) and for decisions that only you can make, such as pricing floors, launch dates and approvals you have reserved for yourself.

You agree that your products and listings comply with the policies of the marketplaces you sell on and with applicable law. We do not buy, write or incentivize reviews, manipulate rankings with fake orders, or use any tactic that breaks marketplace policy, and we will decline instructions to do so.

Approvals and automation

SpiderOS can run in two modes. In copilot mode it proposes changes and waits for approval. In autopilot mode it applies changes automatically inside the guardrails you have set, such as profit caps, budget ceilings and protected campaigns. Every change in either mode is logged with its reason and can be reversed.

By turning on autopilot, or by asking our team to apply changes without pre-approval, you authorize those changes to be made in your accounts on your behalf. You can switch modes or tighten the guardrails at any time.

Our responsibilities

We will deliver the services with reasonable skill and care, by people with marketplace experience, following the process published on each service page. We will report in the rhythm shown on your plan, keep your information confidential, and work inside your accounts only to the extent needed to deliver the service.

We will tell you promptly if something outside our control, such as a platform outage, policy change or account suspension, affects our ability to deliver.

Intellectual property

Deliverables created for you (listing copy, images, A+ pages, Store designs, reports, plans) become yours once the invoice for them is paid. Until then we retain ownership and grant you a license to use them for the engagement.

SpiderOS, Silk, our templates, playbooks, methods, code and the content of this website remain our property. Your subscription or plan gives you a non-exclusive right to use SpiderOS for your own business while it is active. You may not copy, resell, reverse engineer or build a competing product from it.

You grant us a license to use your brand name, logo, listings and account data only to deliver the service. We will not name you as a client, show your results or use your materials in marketing without your written permission.

Confidentiality

Each side keeps the other's non-public information confidential, uses it only for the engagement and shares it only with people who need it to do the work. This includes your costs, margins, suppliers, sales data and plans, and our methods, pricing arrangements and software. The obligation continues after the engagement ends.

Results and guarantees

We work to the targets agreed in your plan and report against them honestly. Marketplaces are controlled by third parties, so we do not guarantee sales, rank, ACoS, approval, reinstatement, Buy Box, review counts or any platform decision. Figures on this site that describe how a service works, including sample dashboards and calculators, are illustrations unless a page states they are your data.

The free calculators and the articles, guides and news on this site are general information for sellers. They are not legal, tax, accounting or investment advice. Fees, policies and dates change; confirm them in Seller Central or with the platform before acting.

Cancellation and refunds

You may cancel a retainer by written notice as described above. Monthly fees already billed are not refunded on cancellation. One-time products are refundable in full if work has not started; once work has started, fees are earned for the work done up to that point.

We may end an engagement with 30 days notice, or immediately if you ask us to break marketplace policy or the law, fail to pay after notice, or if access to the accounts has been revoked. We will hand over work in progress in either case.

Liability

To the extent the law allows, our total liability to you for anything arising from the services, SpiderOS or this website is limited to the fees you paid us for the service concerned in the three months before the event giving rise to the claim. We are not liable for lost profits, lost sales, lost data, platform suspensions or penalties, or indirect or consequential loss, except where caused by our fraud or wilful misconduct.

Nothing in these terms limits liability that cannot be limited by law.

Indemnity

You will cover us against claims from third parties that arise from your products, your listings, your marketing claims, your intellectual property or your breach of marketplace policy or law. We will cover you against claims that SpiderOS or deliverables we created infringe a third party's intellectual property, provided you used them as intended.

Using the website

You may read, link to and share pages on this site. You may not scrape it at scale, republish our content as your own, or use it in a way that harms the site or other users. Links to other sites are provided for convenience; we do not control them.

The free tools are provided as they are. We try to keep them accurate against current marketplace fee structures, but you use them at your own risk and should confirm numbers before relying on them.

Governing law and disputes

These terms are governed by the laws of the Commonwealth of Kentucky and the federal laws of the United States, without regard to conflict of law rules. If a dispute arises, we both agree to try to resolve it by discussion first, including a call between a decision maker on each side. If that fails, the courts of Madison County, Kentucky have jurisdiction, unless the law gives you the right to bring a claim elsewhere.

Changes and contact

We may update these terms. The date at the top shows the current version. Changes that reduce your rights take effect for existing clients only at the next renewal, and we will tell you first.

Questions about these terms: admin@ppcspider.com, or write to PPCSPIDER, 212 N. 2nd St. STE 100, Richmond, KY 40475.