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How PPC Spider collects, uses, shares and protects personal information across ppcspider.com, SpiderOS and the services we deliver. Written in plain English.
- We do not sell personal data
No selling, no sharing for cross-context advertising and no advertising cookies on the public site.
- Marketplace data stays yours
You grant and revoke account access yourself, and the data is used only to deliver the services you agreed to.
- One email for every request
Access, correction, deletion and unsubscribe requests go to admin@ppcspider.com and are answered by a person.
Who we are
PPC Spider is the trading name of PPCSPIDER, a marketing agency registered in the United States at 212 N. 2nd St. STE 100, Richmond, KY 40475. PPC Spider is operated by MK Ventures, Bengaluru, India. We run Amazon, Walmart, TikTok Shop, Instacart, Meta and Google accounts for ecommerce brands, and we publish SpiderOS, the software our team and our clients use to do that work.
This policy explains what personal information we collect, why we collect it, who we share it with and the choices you have. It is written in plain English on purpose. If anything is unclear, email admin@ppcspider.com and a person will answer.
What this policy covers
It covers ppcspider.com and every page on it, the forms and calculators on the site, the seller news newsletter, the strategy call booking tool, job applications, the client dashboard at dashboard.ppcspider.com, SpiderOS and the Silk assistant, and the services we deliver to clients.
It does not cover the marketplaces and advertising platforms themselves. Amazon, Walmart, TikTok, Meta and Google each have their own privacy terms that apply when you use their products, including when we work inside your accounts on your behalf.
Information you give us
Audit and contact forms: your name, work email, brand or store URL, the marketplaces you sell on, a monthly ad spend range and anything you write in the message box.
Strategy call bookings: your name, email, the time slot you pick and the time zone your browser reports, so we can confirm the call in your local time.
Newsletter: your email address and the page you signed up from.
Job applications: whatever you choose to send to admin@ppcspider.com, usually a CV, a short note and links to past work.
Client onboarding: your company details, billing contact and the information needed to invoice you. Card details are entered on Stripe's own pages and never reach our servers.
Free calculators: the numbers you type into the ACoS, profit, budget and keyword tools stay in your browser. They are not sent to us or stored.
Information collected automatically
Our web server keeps standard logs: the IP address, browser type, pages requested, the referring page and the time of each request. We use these logs to keep the site running, to spot abuse and to understand which pages are read. They are kept for a limited period and then rotated.
The client dashboard sets an essential cookie when you log in so the session stays open. The public site does not set advertising cookies.
We use Google Analytics to understand how the site is used. It sets its own cookies and receives your IP address, browser details and the pages you visit. We do not use it to advertise to you.
The live chat on this site is run by a third-party chat provider, which sets its own functional cookies so a conversation stays open between pages and receives your IP address, browser details, the page you are on and anything you type. Chats are kept so our team can reply, and they are not used for advertising.
News and guide pages may carry third-party advertising. When they do, the advertising provider may set its own cookies under its own policy, and the placement is labeled on the page.
Marketplace and advertising platform data
To run an account we need access to it. You grant that access yourself, as a user invitation in Seller Central, Vendor Central, Amazon Ads, Walmart Seller Center, TikTok Shop, Meta Business Manager or Google Ads, or through the official APIs that SpiderOS connects to. You can revoke it at any time from inside those platforms.
The data we receive this way (campaign reports, orders, inventory, fees, listings, search terms, customer-level data where a platform provides it) is used only to deliver the services you have agreed to and to run SpiderOS features for your workspace. We do not sell it, combine it with other clients' data to sell as a product, or use it to train models that other customers use.
We follow the data protection requirements of the platforms we connect to, including Amazon's Data Protection Policy and Acceptable Use Policy for the Selling Partner API and the Amazon Ads API. Personally identifiable buyer information that Amazon provides is used only for the purpose it was provided for, such as fulfilment or tax, and is not used for marketing.
When an engagement ends, or you revoke access, we stop collecting data from that account and delete what we hold from our active systems, except where tax, accounting or legal obligations require us to keep records for a defined period.
How we use your information
To answer your request, prepare the free audit, propose a plan and, if you become a client, deliver the services you buy and report on them.
To run SpiderOS and the dashboard for your workspace: syncing your accounts, building reports, raising alerts, creating tasks and answering questions through Silk.
To send the seller news newsletter if you subscribed, and to send service emails such as booking confirmations, invoices and account notices.
To review job applications and contact candidates.
To keep the site and software secure, prevent fraud and comply with the law.
We do not use your personal information for automated decisions that have legal effects on you. SpiderOS automates advertising changes inside rules a human has approved, which affects your campaigns, not you as a person.
Who we share it with
Service providers that help us run the business, acting on our instructions: web hosting, email delivery, the scheduling and video tools used for calls, the live chat provider, Stripe for payments, accounting software and the cloud infrastructure SpiderOS runs on. Each is bound by its own privacy and security terms.
The marketplaces and advertising platforms you have connected, because delivering the service means working inside them.
Professional advisers such as accountants and lawyers, when needed.
Authorities, when the law requires it or to protect our rights, your safety or the safety of others.
A buyer or successor, if PPC Spider is ever sold or merged, under the same commitments made here.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
How long we keep it
Lead and enquiry data: 24 months after our last contact with you, unless you become a client or ask us to delete it sooner.
Client records: for the length of the agreement and afterwards for as long as tax and accounting law requires.
Newsletter subscriptions: until you unsubscribe. Every email carries an unsubscribe link, and you can also write to us.
Job applications: for 12 months after the role closes, in case a similar role opens, unless you ask us to delete them sooner.
Marketplace data: for the engagement, as described above.
Your choices and rights
You can ask what personal information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop using it for a particular purpose. Email admin@ppcspider.com from the address we hold for you, or tell us how to verify it is you, and we will reply within the time the applicable law allows.
Residents of California and other US states with consumer privacy laws have additional rights, including the right to know what categories of information are collected and shared, the right to delete, the right to correct and the right not to be discriminated against for exercising those rights. We honor those requests for everyone, wherever you live.
If you are in the European Economic Area, the United Kingdom or another region with data protection law, you may also have rights to restrict processing, to data portability and to complain to a supervisory authority. We are based in the United States and your information is processed here.
You can stop the newsletter with the unsubscribe link in any issue, and you can revoke marketplace access from inside your own platform accounts at any time.
Security
We protect information with access controls, encrypted connections, least-privilege permissions inside client accounts and separate workspaces per client in SpiderOS. Our team works inside your accounts as named users you can see and remove. No system is perfectly secure, so if you believe your information has been compromised, tell us straight away and we will investigate.
Children
Our services are for businesses. The site is not directed at anyone under 18 and we do not knowingly collect personal information from children. If you believe a child has given us information, email us and we will delete it.
Changes to this policy
When we change this policy we update the date at the top of the page. If a change materially affects how we use information you have already given us, we will tell you by email or with a notice on the site before it takes effect.
Contact
PPCSPIDER, 212 N. 2nd St. STE 100, Richmond, KY 40475, United States. Email admin@ppcspider.com with "Privacy" in the subject line.